Management Testimonials
Chris Knight, Director, Heron Evidence Development Ltd
"The training provided by Fully Equipped was absorbing, entertaining and very informative. It matched our needs very well, and was definitely of benefit to us as an organisation. The day itself contained a good variation of discussion, role-plays, teaching and group exercises, and the mix was sufficient to keep everyone interested and engaged, whilst always being relevant to the course content. I would happily use Fully Equipped again, and feel very comfortable recommending them."
Fiona Wright, former Regional Business Manager, Merck
"Fully Equipped are by far the most professional, effective, customer focussed training and development solutions provider that I have ever encountered. Both Ian and Kate have a wealth of skills and talents for what they do which makes one quite in awe!
From my first contact with Fully Equipped I felt as though they genuinely cared about the results and value which we would derive from our investment in the development opportunity. It was almost as though my team was the only team on the face of the planet.
The value derived from the development opportunity relating to customer access for my team was unrivalled – more than 2 years later [and with me in a different role elsewhere] I am still in touch with my guys and we still regularly discuss the tools which we developed during that course, so many training courses are forgotten within hours or days. Fully Equipped’s training is still used by attendees years later – how’s that for ROI!!! My team rapidly went from being ‘average’ in terms of customer contact rates to having the highest in the company which was then rapidly followed by corresponding sales results – what it’s all about after all!
From my own perspective, I have recommended Fully Equipped to colleagues without hesitation – not something I do lightly, I do it because Kate and Ian thoroughly deserve it and they always deliver – because they care."
David Garmon-Jones, Managing Director, Merck
“We have used Ian Chamberlain to deliver training for our new recruits for the last few years. Ian's course now forms an important part of our new recruits training programme. I believe that Merck Pharma provides important products that improve patient's lives. Our sales people are therefore important people. Ian helps our people believe in their own importance. This self esteem is invaluable in accessing customers because certain 'door keepers' can be somewhat obstructive.
I am so impressed with Ian, that I have also asked him to address the Pharmaceutical Sales Managers Group meeting on the 24th January 2006.”
Tim Downes, former Head of Training, Marshalls
“As Marshalls Group Office Manager I engaged Kate Chamberlain from Fully Equipped to improve the performance of customer service advisors and sales negotiators thoughout Marshalls ten Service Center's. This task had been attempted before by two other training consultants, who whilst charging a far higher rate failed to deliver the performance improvements that were achieved following on from Kate's intervention. Complaints from customers were reduced, compliments increased and most importantly of all sales increased.
As Head Of Training at Marshalls Plc I frequently looked to Kate Chamberlain when looking to make a marked improvement in attitude and performance. She ran training courses ranging from sales negotiation, customer services, effective communication, team building and performance coaching. The results in all were quite transformational.
Kate has the right balance of professionalism and friendliness. She carefully listens to what is really needed and delivers the required results. The people who are trained by her both like and respect her and the enthusiastic environment she creates makes learning fun and effective enabling lasting improvement.”
Trevor Tolley, European General Manager, Stellram
We have been working with Ian and Kate Chamberlain since 2005 and their objectives have been to commercialise our sales management and sales engineering team. They have brought us a recognition of our weaknesses and, through consultation and teamwork, have enlightened our staff whilst not making them feel inferior.
We feel strongly that Fully Equipped can deliver to our expectations. We would be happy to receive a telephone call to discuss any questions you may have regarding Fully Equipped. (Telephone: 01225 897100)
Janna Wilkes, Human Resources, Stonemarket
The challenge Kate faced with our Team Leaders was mainly confidence building, as she had a group of people who were new to management and speaking in public. We found the Team Leadership Programme to be very successful in creating a team spirit, encouraging proactive management techniques and improving communication skills. Kate also organised a follow-up team working session a few months later, which was equally as successful.
We found Kate’s initial consultations extremely useful in helping us decide what level of training was required for our Team Leaders, and the relevance to their roles. Kate ran her training sessions in a professional manner and easily gained the respect of the delegates on the course. Our Team Leaders were pleased that Kate worked with them on a one-to-one basis to get the best out of them, by giving individual feedback and encouragement. We felt that Kate provided the right level of theoretical and practical skills to our Team Leaders as this was the first programme of this kind that we had introduced.
Should we require further training of a similar nature we would have no hesitation in contacting Kate again.
David Stocker, Medtronic
I am more than happy to provide you with some feedback on the 3 events we did work together for: IDF/EASD (Paris) and EASD (Munich) booth duty training.
The objective of our collaboration was to provide the Medtronic booth duty workers (mostly sales people from the European region) with the right attitude and skills required for a successful trade show.
During 2 half days, you managed to get the whole Medtronic team excited about a well defined 'booth duty mission', which integrated product message, Medtronic mission, and your own concept for successful trade shows. You created team cohesiveness and ownership amongst the sales people, and brought their motivation to the next level through an integrative, hands-on training style.
As a result of your training, we did exceed our goals for the 2 trade shows substantially with regards to customer leads and/or future sales opportunities. The booth behavior of the team you did train was exemplary and well above our competition. Most importantly, the individual employees in the countries did remember IDF 2003 as one of the most successful congresses they ever had and kept asking us to work again with Fully Equipped, as you provided them with sales concepts which work well beyond a booth duty training.
Matthew Cohen, Sales Manager, Wyeth UK
Thanks very much for today, you always deliver high quality and valuable training but today's was extra special, in that it really was specifically tailored to our immediate needs and really did help everyone in the team to refocus and be positive about achieving their objectives against their target and call plan.
Your levels of energy and enthusiasm were infectious today and I went away feeling that everyone was fully committed and bought in to the process. Overall money well spent.
Lucy Stirland, Sales Manager, Wyeth UK
"The Access workshops are essential for everyone who is serious about improving customer access and relationships. Ian's "Fully Equipped" methods really do work if applied as per instructions! When they don't work, it is because commitment is not 100% from you. The training manuals are the only manuals that I consistently keep on my desk and do keep to hand. The value of the training speaks for itself with the results you get."
Richard Stork, Sales Manager, Wyeth UK
"Ian took time to fully understand the issues we were facing and our products and services. The training he delivered was therefore highly relevant with clear business outcomes. My team appreciated his interactive training style and quickly bought in to new ideas and approaches offered"
Juliet Gisondi, Events Manager EMEA, Stryker
Click here to go back to 'Our Customers'Stryker EMEA certainly owes a word of thanks to Ian & Kate Chamberlain from Fully Equipped for a valuable half-day training and team building session for the booth teams and staff. The course united a diverse mix of product groups and nationalities, providing a safe and fun environment for the group to prepare and interact in the lead-up to the exhibition.
We collected 539 leads over the three days of the exhibition, which is more than four times the number of leads collected two years ago in Helsinki! More than one in ten surgeons attending EFORT expressed an interest in one of our products and wanted a local Sales Rep to contact them.
Many thanks again Kate & Ian for playing a role in our success!